Chapter Two: Headcount

This chapter addresses Headcount as the second core building block in the planning of Service operations, following directly from the definition of Scope in Chapter 1. Headcount is defined here as personnel resourcing: the roles required and the number of people deployed to deliver Services effectively.

Effective headcount planning is a critical control point in Service delivery. 

Insufficient staffing creates gaps that undermine both safety and spectator support, while excessive staffing leads to inefficiency and unnecessary cost. Headcount decisions therefore require balance and must be grounded in a clear understanding of how spectators move through, interact with, and respond to the event environment.

Chapter 2 sets out an evidence-based approach that uses established crowd management tools, such as RAMP analysis, to inform staffing needs. The analytical inputs are translated into defined Service roles and applied staffing ratios, resulting in structured and justifiable headcount decisions aligned with Safety and Security planning.

Building on the Scope of Services, this Chapter prepares the ground for Chapter 3, which focuses on the operational equipment required to enable deployed Service teams to perform effectively.

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