The Service Playbook: Complete Series Now Available
GCMA is pleased to share that the tenth and final chapter of The Service Playbook has now been published, bringing the full series to a close.
Authored and led by Thyr Rodrigues, The Service Playbook is a GCMA series focused on Services: the attendee-facing, on-the-ground function that works alongside Safety and Security to support operational effectiveness, crowd experience and event-day delivery.
Across ten chapters, the series provides a structured, practice-led framework for planning, resourcing, preparing and delivering effective Service operations. Rather than revisiting the basics, The Service Playbook is designed for professionals already active in crowd management, event operations and major event delivery, offering practical approaches that can be adapted across different environments, venues and event types.
The final chapter, The Service Operations Lifecycle, draws together the complete framework developed throughout the series, reinforcing the importance of connecting scope, staffing, equipment, planning, documentation, training, readiness and live delivery into one coherent operating system.
GCMA is pleased to share that the tenth and final chapter of The Service Playbook has now been published, bringing the full series to a close.
Authored and led by Thyr Rodrigues, The Service Playbook is a GCMA series focused on Services: the attendee-facing, on-the-ground function that works alongside Safety and Security to support operational effectiveness, crowd experience and event-day delivery.
Across ten chapters, the series provides a structured, practice-led framework for planning, resourcing, preparing and delivering effective Service operations. Rather than revisiting the basics, The Service Playbook is designed for professionals already active in crowd management, event operations and major event delivery, offering practical approaches that can be adapted across different environments, venues and event types.
The final chapter, The Service Operations Lifecycle, draws together the complete framework developed throughout the series, reinforcing the importance of connecting scope, staffing, equipment, planning, documentation, training, readiness and live delivery into one coherent operating system.
The complete set of all 10 chapters is now available to download from The Service Playbook page.
UPDATE: Summer Weather Outlook
For those in the thick of outdoor events season, our friends at DTN have provided an updated Summer Outlook Update for GCMA members, offering a month-ahead view of expected weather patterns across the UK and wider Europe. For the first half of July, the outlook suggests conditions will remain warmer than average overall, though July 1–4 is expected to be less hot than recently, with more seasonal conditions possible in Scotland and Northern Ireland. Heat is then expected to strengthen again from July 5–9, particularly across England and Wales, with temperatures above 30°C possible in central, southern and eastern parts of the UK. Conditions are generally expected to be drier than average, although western Scotland and Northern Ireland may see occasional rain, and thunderstorm risks remain possible, especially as conditions become more changeable around July 10–14.
For those in the thick of outdoor events season, our friends at DTN have provided an updated Summer Outlook Update for GCMA members, offering a month-ahead view of expected weather patterns across the UK and wider Europe. For the first half of July, the outlook suggests conditions will remain warmer than average overall, though July 1–4 is expected to be less hot than recently, with more seasonal conditions possible in Scotland and Northern Ireland. Heat is then expected to strengthen again from July 5–9, particularly across England and Wales, with temperatures above 30°C possible in central, southern and eastern parts of the UK. Conditions are generally expected to be drier than average, although western Scotland and Northern Ireland may see occasional rain, and thunderstorm risks remain possible, especially as conditions become more changeable around July 10–14.
Featured Partner: Pink Bows Foundation
GCMA is proud to partner with and support Pink Bows Foundation in advancing crowd safety and improving safety standards at live events around the world. Through shared initiatives, training, awareness campaigns, and industry collaboration, GCMA and Pink Bows Foundation are working together to help ensure that every attendee, worker, artist, and stakeholder returns home safely after an event.
GCMA is proud to partner with and support Pink Bows Foundation in advancing crowd safety and improving safety standards at live events around the world. Through shared initiatives, training, awareness campaigns, and industry collaboration, GCMA and Pink Bows Foundation are working together to help ensure that every attendee, worker, artist, and stakeholder returns home safely after an event.