The Service Playbook (Member Resources)

These member-exclusive downloads were created to support The Service Playbook. Additional resources and templates will be added as new chapters are released.

Chapter One: Scope of Services

Scope Matrix Template (PDF)

Scope Matrix Template (XLS)

Chapter Two: Headcount

DSC Analysis Template (PDF)

Chapter Three: Equipment

Equipment List Template (PDF)

Equipment List Template (XLS)

Chapter Four: Operations Plan

Operations Plan Template (PDF)

Operations Plan Template (DOC)

Chapter Five: Operations Documents

Deployment Cards Template (PPT)

Deployment Plan Template (PPT)

Key Phrases Template (PPT)

FAQ Template (XLS)

Shift Plan Template (XLS)