The Service Playbook (Member Resources)
These member-exclusive downloads were created to support The Service Playbook. Additional resources and templates will be added as new chapters are released.
Chapter One: Scope of Services
Scope Matrix Template (PDF)
Scope Matrix Template (XLS)
Chapter Two: Headcount
Chapter Three: Equipment
Equipment List Template (PDF)
Equipment List Template (XLS)
Chapter Four: Operations Plan
Operations Plan Template (PDF)
Operations Plan Template (DOC)