Chapter Seven: Training

This seventh chapter of The Service Playbook positions Training as the final building block in the Service planning cycle, following Scope, Headcount, Equipment, the Operations Plan, and Operational Documentation. Where previous chapters establish what Services are delivered, by whom, with what resources, and under what plans, Training converts those elements into human capability on event day. The chapter presents a structured progression from job descriptions to competency assessment, training objectives, and programme delivery, ensuring that training addresses confirmed gaps rather than compensating for shortcomings elsewhere. Scenario-based, behaviour-driven methods are highlighted as the most effective approach for developing decision-making, communication, and coordination under operational conditions. In addition to introducing supporting templates, Chapter 7 sets the foundation for Chapter 8, which will address Event Day Preparation.

To download this chapter, please enter your contact information below. Download link will appear upon submission. Your information will be used for analytics purposes and will not be shared or sold.